Terms & Conditions

All prices are current at the time of publication, however, are subject to change without notice. Your request for quotation for a bulk quantity on any item will be furnished promptly. Thank you.

Payment Terms

All payments must be received and must clear before any items are shipped. No C.O.D. orders are possible. All orders must be placed via the www.mega-lands.com web site. Telephone orders, purchase orders, or net 30 billing is not available at this time.

Credit Card Fraud:

Please note that all credit cards are charged at the time of checkout as to help prevent fraudulent orders. If you complete the checkout process using a credit card, Paypal, or Google checkout as a form of payment, you are certifying that you have the consent of the card holder and all charges are lawful. For protections to our customers, you maybe asked to fill out a credit card authorization form, if your order is being shipped to an address different than the credit card billing address, is over 500 US dollars, or is an international order.

If you are caught violating this policy we will forward the transaction to the proper authorities in your region. We take credit card fraud very seriously and will aggressively pursue prosecution to the fullest extent permissible by law. All transactions are logged with IP address and we will use any and all means to have violators prosecuted, no matter how small the transaction.

Shipping Terms

All items are shipped with our network of partner, as per customer’s choice. Items are shipped prepaid and added to the invoice. All orders are processed and shipped as quickly as possible. Usually orders are shipped within two business days of receipt of payment. Many times orders are shipped the very next business day. However, there are times due to high order volume, when it may take up to 5 business days to ship. Regardless of order volume, we guarantee all orders will be shipped from our warehouse no later than 5 business days from the time payment is received.

Please note, that when a customer chooses UPS Next Day Air, UPS Second Day Air, UPS Third Day Air, that those express shipping terms apply to the parcel from the time it is shipped, NOT from the time the order is placed. Although we place the highest priority on orders with express shipping services, the same shipping policies apply. UPS does not deliver on Saturdays or Sundays, Saturday Shipping is a special fee on top of the normal Two Day and Next Day Air charges (please call us if you require this emergency service). We DO NOT guarantee that any order will be shipped from our warehouse any sooner than 5 business days from the time payment is received. Regarding carriers, we make no guarantees as to the time a carrier may take once an item is shipped. We are not responsible for any delays due to a carrier's lack of performance. A special note during the holidays. The period from Thanksgiving to Christmas is an especially slow time to receive shipment. Please be patient if you are waiting on a parcel during this time. Again, a carrier's lack of performance is out of our control.

All packages unless otherwise requested in writing, will be shipped with ‘Signature Required’ to prevent fraud, theft, and damage to packages.

International Customers

UPS offers to select Countries/Cities UPS Express, it is not available for all countries (Most of the United Kingdom, France, Sweden, Canada, and Germany qualify), UPS Express is approximately 2-4 business day shipping speed to these areas. Most countries qualify for UPS Expedited, it is usually the cheapest international option (5-7 business days) and it is our default choice. If for some reason, neither option produces a shipping cost, then in most cases UPS Saver Express is the only option available for your country, UPS Saver Express is right in the middle of UPS Expedited and UPS Express in terms of cost and speed (4-7 business days).

International Orders and Importation Policies

All items sold on this site are available to international customers residing outside of the United States. It is the customer’s responsibility to know the importation restrictions of the country in which they reside. Importation fees and duties, maybe required to import certain items into your country, it is the customer's responsibility to handle fees required by your customs office. In addition if required, any licensing, business licences, or required certifications by your country must be furnished and presented by the importer of curstomer upon arrival of the package to the customs office in your country. The customer assumes all liability regarding the importation of any item purchased.

Undeliverable Packages

All packages that are termed undeliverable due to insufficient, incomplete, non deliverable addresses, or not having someone 18 years or older at the shipping address to provide a signature confirmation are subject to a $30 service charge package or

Return Policy

Customer satisfaction is our top priority at Mega logistics and services. As such, we would like you to be completely satisfied with your purchase. If you need to return an item, please contact our customer service department within 30 days of receipt of your purchase. Any item being returned for any other reason other than it being defective or shipped in error, may be subject to a 15% restocking fee. Shipping fees for errored orders will not be refunded. All items returned must be returned new, unused, in its original packaging, any accessories provided by the manufacturer, and in resalable condition. Return shipping costs will be at the customer's expense. All returns will be inspected prior to issuing credit.

Before returning any item, please obtain a Return Merchandise Authorization (RMA) number. NO returns, of any type, will be accepted without an RMA number. Items returned without a RMA number will receive a store credit for merchandise minus 15% restocking fee.

If you paid for your order via credit card, Paypal, or Google checkout, your account will be credited back for the appropriate amount once the products have been received. If you paid with a check, western union transfer, or money order; please allow 2 – 4 weeks to receive your refund check from Med Lab Supply from the time we receive the returned products. If you wish to waive the 15% restocking fee, you may have your refund in the form of a store credit. Restocking fees may also be waived if purchasing another item of equal or greater value. Restocking fees will be refunded once the new order has been processed.

The following will not be accepted for return, for any reason unless deemed defective or shipped in error. Items that have been discontinued, items that are outdated, shelf worn, used or defaced, unsuitable for re-sale, chemicals or oils that have been opened, products that have been shipped outside the Unites States.

Drop Ship Orders

Benchmark Laboratory Equipment items are drop ship only items. Drop ship orders ship within 7 to 10 business days after order has been placed. All dropships orders ship only to US locations. All equipment returned will be access a 15% restocking fee, unless due to manufacturer defect. For expedited shipping or to ship to an outside US location, please contact our customer service department for additional fees.

Product Acceptance

Extreme care is used when packing your orders. All items are checked, rechecked and packed by experienced personnel. Should discrepancies occur, please contact us immediately so we may resolve the issue. All claims of shortage, incorrect items or damage MUST BE MADE WITHIN FIVE (5) DAYS OF RECEIPT OF OUR ORDER. Major damage should be reported immediately to and inspected by the carrier. We will lend any and all assistance in helping to process your claim. For damage cause by UPS delivery: All packing materials should be kept until inspected by a UPS representative. If the customer does not notify Mega Logistics and services within five (5) after the receipt of the order, the order shall be deemed to conform to the terms provided herein and shall be irrevocably accepted by the customer.

Order Cancellations

If you need to cancel your order you must notify Mega logistics and services via telephone (800) 990-2985, before 5 pm EST on the day you place your order to receive a full credit. Orders cancelled after 5 pm EST of the order date may receive full credit, if package has not shipped. If you cancel your order after it has shipped, you will receive credit minus a 15%restocking fee and any applicable shipping charges.

Changes to Existing Orders

Due to the manner in which our orders are processed for shipment, we cannot add to, or modify an existing order once it has been submitted. We can only cancel an order IF it has not yet been shipped. If you need to add to or change an existing order, you may call or e-mail our customer service department and cancel your existing order, IF it has not yet shipped, and then you must re-submit a new order with the changes or additions you wish to make. You must re-submit your order through the on-line check out process. We cannot process, change, or modify any orders via e-mail or phone. We can only cancel orders. If your order has already shipped then you must place an additional order.

Disclaimer or Limit of Liability

Mega logistics and services, as a distributor for the products described in this e strore, warrants that representations for the products described, accurately reflect the manufacturer's representations to Mega logistics and services. Mega logistics and services therefore, expressly disclaims any and all warranties, whether implied, expressed or statutory, including the warranty of FITNESS FOR USE and MERCHANTABILITY. Mega logistics and services will, in no event, be liable for any consequential or incidental damages caused by the use of any products described in this catalog.

The customer is certifying that all products and materials being purchased are being obtained for lawful use only. All of the products must be handled only by qualified and trained individuals. When purchasing these products, the customer acknowledges that there may be hazards associated with their use.

All statements of policy, prices and specifications are subject to change or withdrawal.

Contact Information

Address:
26360 Timber trail
Dearborn Heights, Mi 48127
USA
(800) 990 2985

Email:
sales@mega-lands.com